ReGen Hormone Health & Wellness (“ReGen,” “we,” “our”) is committed to protecting your privacy and ensuring the security of your personal and health information. This policy summarizes how we collect, use, and safeguard information in compliance with HIPAA, California Confidentiality of Medical Information Act (CMIA), CCPA/CPRA, and The Campaign Registry (TCR) SMS standards.

For the full clinical HIPAA Notice of Privacy Practices, click here: [HIPAA Notice of Privacy Practices] (provided below).

Information We Collect

We may collect:

• Personal information: name, contact information, DOB, address, emergency contacts

   

• Health information (PHI): medical history, labs, treatment plans, prescriptions

   

• Billing information: insurance, payments, invoices

   

• Digital information: IP address, device data, cookies

   

• Text/SMS data: mobile number, timestamps, message status (never sold or shared)

   

(Adapted from your uploaded policy)
(ReGen agreements also require HIPAA/privacy compliance.)

How We Use Information

We use your information to:

• Provide and coordinate medical care

   

• Schedule appointments and send reminders (email/SMS)

   

• Process billing, insurance, and payments

   

• Comply with healthcare regulations

   

• Improve website experience and patient communication

   

We never sell patient information or mobile numbers.

How We Share Information

We may share information only as allowed by law:

• With healthcare providers involved in your care

   

• With business associates (billing, EMR services) under HIPAA-compliant contracts

   

• With insurance companies for claims

   

• As required by law (public health, court orders)

   

Your phone number for SMS is never shared or sold.
(From uploaded policy)

Your Rights (California + HIPAA)

You have the right to:

• Access your medical records

   

• Request corrections

   

• Ask for confidential communication (email/phone preference)

   

• Request limits on how your PHI is used

   

• Opt out of SMS at any time by replying STOP

   

• Request to know, delete, or limit non-PHI personal data collected on the website (CCPA/CPRA)

   

Data Security

ReGen uses:

• HIPAA-secure EMR systems

   

• Encrypted communications

   

• Staff confidentiality and compliance training

   

• Secure IT platforms as required in ReGen agreements

   

Telehealth Privacy

All virtual visits follow:

• HIPAA/HITECH standards

   

• California telehealth rules

   

• Encryption requirements

   

• Identity verification processes

   

We do not record video visits without written authorization.

SMS/Text Policy

By providing your number, you consent to receive healthcare-related texts such as:

• Appointment reminders

   

• Lab and treatment notifications

   

• Provider messages

   

• Administrative updates

   

You may opt out at any time.
(Content from your uploaded policy)

Contact Us

ReGen Hormone Health & Wellness
Privacy Officer
Phone: 818-654-4576
Email: contact@regenhormonewellness.com