818-654 4576

privacy policy

At BHRT & TRT, your privacy is very important to us. We are committed to protecting the personal information you share with us while you explore our therapies designed to help support vitality and overall wellness.

1. Information We Collect

We may collect the following types of information:

Personal details you provide (such as name, email, phone number, medical history forms, or consultation requests).

Information about your use of our wellness and therapy services.

Technical information such as IP address, browser type, device, and cookies.

2. How We Use Your Information

We use your information to:

Provide personalized therapy and wellness services.

Schedule and manage consultations.

Respond to your questions or requests.

Share educational content, updates, or promotions (with your consent).

Ensure the security and proper functioning of our website and services.

3. Sharing of Information

We do not sell or rent your personal data.
We may share information only:

With licensed professionals and trusted partners involved in delivering your therapy.

With service providers (such as payment processors or booking platforms).

When required by law or to protect your health and safety.

4. Data Security

We apply industry-standard security measures to safeguard your data against unauthorized access, loss, or misuse.

5. Wellness Disclaimer

Our therapies are designed to support vitality and overall wellness. They are not a substitute for medical diagnosis or emergency care. Please consult your healthcare provider before starting any new treatment.

ReGen Hormone Health & Wellness (“ReGen,” “we,” “our”) is committed to protecting your privacy and ensuring the security of your personal and health information. This policy summarizes how we collect, use, and safeguard information in compliance with HIPAA, California Confidentiality of Medical Information Act (CMIA), CCPA/CPRA, and The Campaign Registry (TCR) SMS standards.

For the full clinical HIPAA Notice of Privacy Practices, click here: [HIPAA Notice of Privacy Practices] (provided below).

Information We Collect

We may collect:

  • Personal information: name, contact information, DOB, address, emergency contacts

  • Health information (PHI): medical history, labs, treatment plans, prescriptions

  • Billing information: insurance, payments, invoices

  • Digital information: IP address, device data, cookies

  • Text/SMS data: mobile number, timestamps, message status (never sold or shared)

(Adapted from your uploaded policy)
 (ReGen agreements also require HIPAA/privacy compliance.)

How We Use Information

We use your information to:

  • Provide and coordinate medical care

  • Schedule appointments and send reminders (email/SMS)

  • Process billing, insurance, and payments

  • Comply with healthcare regulations

  • Improve website experience and patient communication

We never sell patient information or mobile numbers.

How We Share Information

We may share information only as allowed by law:

  • With healthcare providers involved in your care

  • With business associates (billing, EMR services) under HIPAA-compliant contracts

  • With insurance companies for claims

  • As required by law (public health, court orders)

Your phone number for SMS is never shared or sold.
 (From uploaded policy)

Your Rights (California + HIPAA)

You have the right to:

  • Access your medical records

  • Request corrections

  • Ask for confidential communication (email/phone preference)

  • Request limits on how your PHI is used

  • Opt out of SMS at any time by replying STOP

  • Request to know, delete, or limit non-PHI personal data collected on the website (CCPA/CPRA)

Data Security

ReGen uses:

  • HIPAA-secure EMR systems

  • Encrypted communications

  • Staff confidentiality and compliance training

  • Secure IT platforms as required in ReGen agreements

Telehealth Privacy

All virtual visits follow:

  • HIPAA/HITECH standards

  • California telehealth rules

  • Encryption requirements

  • Identity verification processes

We do not record video visits without written authorization.

SMS/Text Policy

By providing your number, you consent to receive healthcare-related texts such as:

  • Appointment reminders

  • Lab and treatment notifications

  • Provider messages

  • Administrative updates

You may opt out at any time.
 (Content from your uploaded policy)

Contact Us

ReGen Hormone Health & Wellness
 Privacy Officer
 Phone: 818-654-4576
 Email: info@regenhormonehealth.com

This information is for educational purposes only and is not medical advice.
Individual results may vary. Please consult a qualified healthcare provider before starting any treatment

Privacy policy

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